Terms and Conditions
1. All residents must have up to date vaccination records produced on or before their arrival to board and/or swim with us. Should any owner be unable to produce these documents then we reserve the right to not admit the pet until such time as they are deemed fully immunised.
2. Payment must be received prior to the hand back of any pet. We do not accept credit or debit cards but do accept cash and a cheque on production of a valid bankers card. We reserve the right to hold the animal until full payment is received and the extra days will be chargeable at the normal rate.
3. Should you be unable to collect your pet in person then a representative must bring proof of identity, a signed letter from the owner and if appropriate payment before the pet will be handed over. Should this be the case please notify us in advance.
4. All animals must be dropped off and collected within opening hours. Any owners wishing to collect outside of these may do so only by arrangement with the proprietors. If an owner attempts to collect outside standard hours without arrangement for arrival and/or collection then an additional days charge will be made for each event.
5. All dogs must be fitted with a collar, tag and lead in line with the legal requirements for dog ownership and these must be securely fastened. Should a dog have aggressive tendencies then a muzzle will also be needed.
6. All cats must be held in a secure pet carrier which will need to be left for the duration of the stay.
7. It is the wishes of the owners and staff that all dogs attending Butterwick for any purpose are kennel cough vaccinated a minimum of 3 weeks prior to attending. Any owner who does not wish their dog to be protected by a kennel cough vaccination does so at their own risk. Any vets fees incurred during their stay for this or a related matter will not be covered under our insurance policy and will be charged to the owner on collection along with normal boarding charges. (Please note that should you pet be ill during their stay for any reason a vet will be called and they will be isolated for their and other residents protection.)
8. Once a booking is made then a place is held for that animal for the dates booked. Should this need to be cancelled then this must be done a minimum of 2 weeks prior to the date of arrival, in writing. After this date then half the cost of the proposed stay will be charged. (exceptions at the proprietors discretion)
9. Should no notification be given then the full amount will be invoiced. (exceptions at the proprietors discretion)
10. We deem failure to pay and/ or failure to uphold bookings very seriously and payment will be sought through legal channels.
11. No bedding is accepted with pets –our bedding is washed and cleaned thoroughly daily and at peak times personal bedding may be lost. (Exceptions will be made for medical purposes.)
12. While toys are great to settle animals and give a sense of home, all toys, leads and collars are left at owner’s risk.
13. Butterwick accepts no liability for the storage of medication
14. Animals over the age of 9 are not covered by our insurance policy.
15. Butterwick reserve the right to request deposits in high season and all prices are subject to change.
16. Butterwick cannot be held responsible for any loss or damage to vehicles or property, howsoever caused, whilst on the premises.
17. Whilst every care possible is taken of dogs undergoing treatment and in the maintenance of the water & equipment, all dogs receive treatment entirely at their owners risk.
18. Session fees will be charged in full if an appointment is broken or cancelled without a minimum of 24 hours notice.
19. A veterinary referral form must have been received before any swim can take place; in order to ensure you pet is fit to exercise. This can be posted or faxed in prior to the appointment or brought along before the first swim.
20. Dogs will not be admitted with contagious or infectious conditions therefore will not be allowed to use the facilities with any eye, ear, skin or gastric conditions .Bitches in season may not use the facilities until their season is over.
21. Dogs must be in as clean a condition as possible.
22. Owners are requested not to feed their dog for at least four hours before attending a session, and to ensure that the dog has done it’s ablutions before arriving. A surcharge of £10 will be levied for dogs which defecate in the pool as we may have to close the pool to clean it.
23. It is the responsibility of the owner to poop-scoop for their dog on BHC premises. All dogs must be kept on a lead, and under control, when attending BHC
24. There are no facilities for children and it is advisable not to bring them.
25. We also reserve the right to use video recording or photographs during sessions.
26. Clients are reminded that they enter the pool area at their own risk as hydrotherapy involves water therefore sensible footwear and clothing should be worn, there is an increased slip hazard around the pool area.
27. We reserve the right to refuse treatment to any dog at any time.
28. Where possible animals are groomed to the instruction of the owner. No responsibility is held by Butterwick should expectations be exaggerated.
29 Butterwick accept no responsibility for the outcome of grooming animals with existing skin conditions.
30 All terms and conditions apply to all service offered by Butterwick. Agreement to participate and book is acceptance of the terms and conditions.
31 While Butterwick is home to an on site groomers it is a separate business known as Pawfect pooch all responsibility lies with the groomers and owners of Pawfect pooch. Butterwick Kennels cannot be held responsible for animals left in their cares. |
